Nortel Networks Answering Machine Central Answering Position User Manual

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Central Answering Position  
(CAP)  
User Guide  
 
The Central Answering Position (CAP)  
The Central Answering Position (CAP) consists  
of a T7316E telephone and one to nine T24 Key  
Indicator Modules.  
The CAP allows you to:  
answer incoming calls and transfer them to  
your co-workers telephones,  
check the busy/not busy or Do Not Disturb  
status of the telephones in your system,  
use many more features and autodial  
numbers with one-touch access.  
The T24 Key Indicator Module (KIM)  
The T24 Key Indicator Module (KIM) is an add-on  
device that provides 24 extra memory or line buttons  
for the T7316E telephone.  
A KIM is connected to the side of the T7316E  
telephone; up to eight more KIMs can be connected  
to the first KIM.  
Refer to the T24 KIM Installation Card for installation  
instructions.  
The enhanced CAP  
Your system administrator must assign your CAP as an enhanced CAP/  
KIM in system programming to have external line, target line and hunt  
group appearances on your KIM buttons.  
If you want more line buttons programmed on your CAP or more  
information on using Hunt groups, see your system administrator.  
Customizing your CAP  
Before you start answering or making calls on your CAP, you need to  
customize your CAP to help you manage your calls your more efficiently.  
Customizing consists of:  
Programming memory buttons  
Moving lines from the T7316E telephone buttons to KIM buttons on  
enhanced CAPs  
Labelling buttons on your CAP (T7316E telephone and KIM)  
1
 
Programming memory buttons  
The default for KIM memory buttons is blank. You can program memory  
buttons on the KIM to your personal preference with internal and external  
autodial numbers or features to give you touch dialing or feature activation.  
Tip: Internal autodial numbers can be automatically assigned to KIM  
memory buttons when a coldstart is performed. Refer to the KIM  
coldstartssection in this guide for more information.  
Your CAP will be most effective if you use it along with these features:  
Camp-On (≤°¤)  
Transfer (≤‡‚)  
Priority Call (≤fl·)  
Make sure that features are programmed on your T7316E telephone or  
KIM by following the steps below for programming memory buttons.  
Internal autodial  
External autodial  
1. Press ≤•¤.  
1. Press ≤•⁄.  
2. Press a memory button.  
3. Dial the extension number.  
4. Press OK to store the number.  
2. Press a memory button.  
3. Dial the external number.  
4. Press OK to store the number.  
Features  
How to erase memory buttons  
1. Press ≤•⁄.  
1. Press ≤• ‹.  
2. Press a memory button.  
2. Press a memory button.  
3. Press OK to erase the button.  
3. Press and enter the feature  
code.  
4. Press OK to store the feature code.  
Moving line buttons  
If you have an enhanced CAP you can move external lines, target line and  
hunt group appearances from the buttons on the T7316E telephone  
to buttons on your KIM.  
1. Press ≤•°⁄.  
2. Press the line button on your T7316E telephone that you want to move.  
3. Press the KIM memory button that you want to move the line to.  
4. Press ®. The line button now appears on your KIM.  
2
 
Button labels  
Use the four button label strips on the KIM to show what is programmed on  
the buttons. Spare button label strips are provided with your KIM.  
Use the three button label strips on the T7316E telephone to show what is  
programmed on the buttons. Spare button label strips are provided with  
your telephone.  
How to label your buttons  
1. Remove plastic lens and button label  
strips from the KIM and telephone.  
2. Press ≤•‚.  
3. Press each button on the KIM and  
read the display.  
4. Write the name of each button on the  
appropriate KIM button label strip.  
5. Press each button on the telephone  
and read the display.  
6. Write the name of each button on the  
appropriate telephone button label  
strip.  
7. Press when finished.  
8. Insert the button label strips back on  
the KIM and telephone.  
9. Insert the plastic lens, matching the  
tabs on the lens with the notches on  
the KIM and telephone.  
Tip: Use the Desktop Assistant application to customize button label  
Assistant application to your personal computer.  
3
 
Monitoring telephones in your system  
It is important that you pay attention to the different types of indicators  
beside the internal autodial buttons on your KIM. This tells you the status  
of a telephone extension when you answer an external call.  
The following indicators will appear beside your KIMs internal autodial  
button when:  
the telephone extension is on an internal or external call.  
the Do Not disturb (DND) feature is activated at the telephone extension.  
the Call Forward feature is activated at the telephone extension.  
Answering and transferring a call  
Most of the calls that you deal with should involve the following  
procedures:  
1. Answer a call.  
2. Determine whom the call is for.  
3. Check the status of the telephone extension on your KIM.  
4. If the indicator is OFF, transfer the call to the telephone extension.  
OR  
If the  
indicator appears, your co-worker is busy on another call,  
you can use the following features:  
Camp-on (≤°¤): allows you to transfer the call to the  
telephone extension even if all its lines are busy  
Ring Again (≤¤): signals you to call back when the telephone  
extension is available.  
Priority Call (≤fl·): lets you interrupt your co-worker current  
call.  
OR  
If the (DND) indicator appears, take a message, or transfer the call  
directly to the telephone extensions voice mailbox (if applicable)  
OR  
If the  
indicator appears, transfer the call to the telephone extension.  
The call is automatically forwarded to another internal or external num-  
ber.  
4
 
KIM coldstarts  
When a coldstart is performed internal autodial numbers are assigned in  
ascending order starting on the top left button (button 01) on the KIM.  
You can coldstart one KIM on your CAP or all KIMs on your CAP depend-  
ing on your preference. A coldstart must be performed during the first ten  
seconds after powering up a KIM.  
Note: If you have an enhanced CAP, performing a coldstart on your KIM  
can affect line button assignments on your T7316E telephone.  
For both types of coldstarts  
1. Unplug the T7316E telephone line cord, then reconnect it to power up.  
2. To coldstart an individual KIM  
While the indicators are flashing on the individual  
KIM, simultaneously press the top two and the bottom  
two buttons on the lower button set of the KIM, as  
shown in the illustration.  
OR  
To coldstart all KIMs  
While the indicators are flashing on the first KIM, (next  
to the telephone) simultaneously press the top two  
buttons and the bottom two buttons on the KIM, as  
shown in the illustration.  
3. At the beginning of the coldstart, indicators beside  
each KIM button will briefly flash starting at the bottom  
right button.  
4. When the KIM coldstart is completed, the T7316E  
telephone display automatically returns to the time  
and date.  
Other documents  
Read the Telephone Feature Card for more information on using telephone  
features. This card lists all of the available features that can be used on  
your CAP.  
Read your T7316E Telephone User Card. This card contains information  
on all the buttons on your telephone including the Audio cluster buttons  
(Handsfree, Mute and Headset).  
5
 
 
1-800-4 NORTEL  
© 2003 Nortel Networks  
P0603480 02  
Printed in Canada  
 

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